Terms and Conditions

Terms and Conditions

1. Knight Butchers accept no liability for any confusion over the look of meat supplied and the images posted on this site.  Images are to give a basic idea of what is available. The photograph linked with the product will be the nearest available picture we have of the type of product described.  Please do not expect your product to be exactly as depicted in any photograph.  Please do let us know of any error on the site and we will correct it as soon as practical.

2. Sources of meat are published on the web and to ensure you get the exact product you want always tell the butcher the source you want when ordering.

3. Always check your order before leaving the shop.  Claims for missing items, underweight or wrong items supplied will not be entered into once the packed order has been removed from the shop premises. We have built trust over many years and accept that very rarely things do go wrong.  Please tell us if you have any problem with any order and we will try to sort it out fairly. We will re-weigh and re-pack orders if you have any concerns on-collection.

4. Refunds are dealt with on a case-by-case basis.

5. Substitute products are not used.  If we can not supply what you ask for we tell you and offer an alternative if we can. You can arrange individually for us to make substitutions on your behalf by writing to us with your explicit instructions including alternatives you will accept if your first choice is not available.